ASSIST Insurance Services Ltd were announced as the winner of the 2024 Customer Experience Award, one of the most prestigious awards in the insurance industry, on July 3, at the Royal Albert Hall.
A few months ago, they were informed that they had been shortlisted for three prestigious British Insurance Awards, marking a significant accomplishment. They were thrilled to receive recognition from the insurance industry once again, following a similar success at the same event in 2022.
The Assist team ventured to London for the prestigious awards ceremony, where they were thrilled to be declared the winners of the 2024 Customer Experience Award. Despite competing against significantly larger organizations, their triumph in securing this accolade stands as a remarkable feat, one that fills them with immense pride.
Reflecting on this achievement, Claire Leech Director at Assist commented, “This award is recognition of the hard work and dedication of our entire team. It underscores our commitment to putting customers at the heart of everything we do. We are immensely proud of this achievement and motivated to continue delivering exceptional service. We will continue to create value for our customers, be a trusted partner in their times of need and remain committed to pushing the boundaries of service excellence.”
The Customer Experience Award is open to any UK-based insurance business and the judges were looking for those who had clearly demonstrated an excellent level of engagement at every point of the customer journey from marketing to sales to customer service and claims.
Proof was required on how this impacted the customer experience and how policyholders and prospective policyholders feel towards the brand. They had to demonstrate how they provided the very best experience to their customers throughout the lifecycle of a policy, as well as how they have introduced online processes to make sure that the customer experience was smooth reducing any barriers that might prevent them from obtaining a quote or renewing their insurance. This relates to the availability of their services out of hours, where customers can now renew their policies online and also obtain an insurance quote using their quote and buy online facility.
About Assist Insurance Services Ltd
Assist Insurance Services Ltd is one of the UK’s leading providers of boat insurance, with more than 19 years of experience and over 50,000 leisure policyholders. They have been awarded the 2024 Platinum Trusted Customer Service Award by Feefo, the 2022 Customer Care Award, the 2022 Personal Lines Broker of the Year Award, and the 2020 Personal Lines Broker of the Year Award. Each of these awards is a true reflection of their commitment to outstanding customer service.
For more info call: 01604 945 565 or visit: www.assistinsurance.co.uk
